We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be in its original condition, unused, and in the original packaging.
Proof of purchase (receipt) is required.
To start a return, email us at weaselcraftcoop@gmail.com. Once your return is accepted, we’ll provide a return shipping label and detailed instructions. Please do not send items back without contacting us first. Returns sent without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue promptly.
Non-returnable Items
The following cannot be returned:
Customized or personalized products
For questions about a specific item, feel free to reach out to us.
Exchanges
For faster service, return the original item and place a new order for the replacement.
EU 14-Day Cooling Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in their original condition and packaging.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at weaselcraftcoop@gmail.com.
