1. Order Processing Time: All orders are shipped within 1 business day of purchase.
2. Estimated Delivery Times & Shipping Costs:
United States: - Economy Shipping (Free for orders over $35): 5-8 business days - Express Shipping: 2-4 business days
Europe: - Economy Shipping: 5-10 business days - Express Shipping: 2-4 business days
For orders under $35, a flat shipping fee of $8.90 applies.
3. Shipment Tracking: Tracking information will be provided once the order has been handed over to the shipping carrier.
4. Address Changes: Address changes cannot be made once the order has been shipped. Please ensure your shipping address is correct before completing your purchase.
5. Damaged or Incorrect Items: If your order arrives damaged or incorrect due to our fault or the carrier’s, please contact us immediately. Upon confirmation from the shipping carrier, a full refund or replacement will be issued at no extra cost.
6. Lost Shipments: In the unlikely event that your shipment is lost, we will either send a replacement or issue a full refund.
7. Returns & Exchanges Shipping Costs: Customers are responsible for all shipping fees related to returns or exchanges.
8. Packaging: We carefully package all items using bubble wrap and place them inside a sturdy cardboard box. This box is then placed inside a recyclable shipping bag. All packaging materials are fully recyclable and eco-friendly.
